not happy with the midway--overcharge

[anthro98]

Nate--thought i did answer you on fb, but i was rather travel frazzled, so maybe i thought i answered and it didn't actually get typed.   aaaaaaaaaaaaanyway....

talked to the manager, he pulled the receipts, looked at the transaction on my phone (since i'd accidentally left my printout from my bank thing at home--oops) to see that it was, indeed, not the same amt as on the printed receipt that i signed.  chalked it up to the server being tired and mine being the last receipt he entered that night and that he fat-fingered the key.  gave me back the difference.    my problem was not the money itself, it was the error.  more to the point--when you're dealing with people's money, you've gotta be more careful.  mine was in the "ones" column...fat-finger the wrong number in the tens or hundreds...   really...just pay more attention and do it right.  5 more seconds.  see that the numbers match before you send the charge through and batch out...  i ALWAYS double check my numbers when running charges or tallying totals for my customers...

but anyway.  it's been long enough, i'd kinda forgotten all about it til this thread popped back up.  rather surprised that it did.  but now ya now, and knowing is half the battle.

go JOE!

(i dunno..i'm still sleepy...carry on...)

[Nate (NFN)]

Here is my thing Anthro, you posted this on the buzz, it has over 2000 views. All you really need to do is go to the Midway and ask them about it. Sure it's money, but mistakes happen. I am sure any of us who have worked in an industry where we had to batch credit card receipts at 4 am have made mistakes.

I get that for you it was long forgotten, but you put this out there and never replied to it to say that it had been corrected and thus people were curious about the outcome. Mainly, because I think most people in this thread were irritated that you voiced it here (and FB) before you ever talked to the bar. I have gotten angry and posted things on FB and the Buzz without speaking to a manager first but I try not to do that unless it is clearly a wrong doing (Grant Central guy called me a dick).

So the Take-A-Way...
If a bar in the village or anywhere pisses you off speak to the people at the bar first, if they won't wrong the right... Then start the bitch fest and boycott them forever!

[BTC]

So Prof, my observation is from 5 years bar and service experience and 4 years of ownership experience.  The bottom line is servers that break tabs look more professional and make more money off larger groups.

[WhitNerd]

I agree that the manager should have been contacted before posting and I think updating this thread with the resolution is important. Midway admitted an error and made things right immediately. Had they not wanted to make it right, I could understand why someone would be upset.

So Prof, my observation is from 5 years bar and service experience and 4 years of ownership experience.  The bottom line is servers that break tabs look more professional and make more money off larger groups.

I was a waitress and bartender at 2 very busy bars and I was happy to divide up checks because I almost always got bigger tips that way. It never seemed difficult 

[SnuggleBunny]

So Prof, my observation is from 5 years bar and service experience and 4 years of ownership experience.  The bottom line is servers that break tabs look more professional and make more money off larger groups.

I was a waitress and bartender at 2 very busy bars and I was happy to divide up checks because I almost always got bigger tips that way. It never seemed difficult 

Yet if going by this thread the majority would have you believe that that is an onerous and unreasonable task to set upon your waiter.  Go figure. 

[MRice]

Separate checks or figuring it out on my own doesn't really matter to me. But if my group gets one big check with the tip already added, the waiter will get less tip, because I always tip more than 20% on a split check to make up for the extra trouble.

[Dachshund Lady]

When I was waiting tables (admittedly, in the dark ages of the 1980's), it was onerous to break up checks.  But a smart server will ask at the beginning who is on what check, and break it up as they go.   A server who doesn't do this will make less money.

Anything a server does that frustrates a customer cuts into tips.  DUH.

Now, it seems like breaking up a check is much easier.  I still like it when a server asks from the beginning who in on what check.  Then I'm not worried that I'll end up paying for my loser brother-in-law's extravagance (he's the kind that orders ribeye when everyone else gets grilled cheese, then suggests we split the check evenly, or "disappears" when the bill arrives), or that the server will get shafted if I'm with a bunch of cheapskates.