We have United Healthcare. The boy goes to see Dr Sells as his paediatrician. For GYN I also see Dr Durrett at Piedmont. OB GYN I love Dr Johnston at Piedmont OB GYN. Have had no problems with any of them accepting whatever plan it is we have.
Our family physician is Dr Catherine Bray over on Scott Boulevard but I am rather ambivalent about her. She's just so hard to get an appointment with and I had a couple of occasions to call for advice and never got a return call. Would love to find someone closer too. I can understand seeing the OB GYN over at Piedmont as that is where I'll be delivering (though I will grumble about the drive and parking), but for a family doctor I value locality when family members aren't well.
I've had a few issues with United Healthcare billing but with patience these seem to have eventually been cleared up without me being out of pocket:
We got some scary bills through from a hospital in Kansas we'd never been to, I haven't even been to that State, and when I rang to query it as a fraud the operator just told me that United Healthcare had paid their part of what they had been billed and it was off their plate now. Not interested. Onus was on me to follow up when all I had to go on was a cryptic code for the billing facility and a hefty bill for some unknown procedure. They weren't at all interested that they had also paid thousands for a claim that wasn't ours and we had to somehow prove that we hadn't been to that hospital. After a bit of detective work I discovered that an elderly gentleman with the same name and birthday (obv different year) as my son was the real patient. No idea how United Healthcare got involved though as the lady I eventually spoke to who sorted out the mix up told me that this guy wasn't even insured by them. Several more phone calls following more billing letters later I think I've now got this cleared up and removed from our account.
Emergency room visits also seem to have caused some billing confusion as our plan allows both in network and out of network facilities to be used if it is an emergency. Problem is the billing department doesn't seem to have got that memo and I've been having to field direct bills from Spalding and DeKalb Medical Centre after they had been refused payment from our insurance. Again though, a bit of patience on the telephone seems to have finally sorted that out. Phew.
We used to have Blue Cross and I think I like the United Healthcare folk better. I do wish that both insurance companies would be more transparent with their billing and statements though.